The e-Citizen certification programme is designed to be as simple and straightforward as possible. Candidates generally work in an instructor-led classroom environment.  The instructor follows the e-Citizen syllabus using the e-Citizen syllabus guide, which requires candidates to practice core tasks that are designed to give practical experience of using the fundamental elements of the Internet.

The e-Citizen syllabus is structured in a clear and logical manner which enables a smooth progression through the programme.  The e-Citizen programme involves some independent study.  Typically learning on an e-Citizen programme is supported by class notes and/or use of a published e-Citizen text book.

The programme is designed to be flexible and allows people to learn at their own pace, but typically will take about 30 hours of training. 

At the end of the e-Citizen training there is a straightforward 45-minute test